North Seattle plumbing / guide 20
After freezing conditions, a new leak may be related to expanded frozen water, but the first priority is controlling a safe scene and preserving the actual water path.
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SPU directs customers with a broken pipe to the home main shutoff and offers meter assistance when the home control cannot be operated. Use current utility guidance for the real situation.
Keep people away from water near electricity, unstable materials, and inaccessible spaces. Use only a familiar control that is safe to reach and moves normally.
Record the first visible release, reached rooms and materials, temperature timeline, control action, and whether the utility or property representative was contacted.
What to observe now
Keep the notes factual. A visible clue can direct an inspection without proving what is hidden.
Mark the height, side, and direction of moving water before it spreads.
Do not force a stuck valve or approach one through water or electrical risk.
Preserve weather context without declaring the damaged pipe's location.
List ceilings, walls, flooring, cabinets, insulation, and contents descriptively.
Record any SPU instruction, arrival, service action, and reference number.
Responsibility
Closeout record
Closeout should distinguish the repaired plumbing, thawing or heat-system work, electrical review, drying, finish restoration, and preventive recommendation, with an owner for each.
Current primary sources
Public procedures and status can change. Use the source that owns the decision.