SPU publishes cold-weather steps for Seattle customers. Preparation should happen while the property is dry and accessible, not during an active break or after a control has become difficult.
Call a plumber877-702-1610Observe first. Let the responsible party identify the cause.Season and setting
Review the current forecast and SPU instructions. A general seasonal page cannot tell whether a particular pipe is protected or likely to freeze.
Decision path
Identify the home shutoff, the areas it serves, and who may operate it. Note exposed or unheated piping, outdoor hoses, exterior faucets, and building contacts for shared systems.
Prepare for the visit
Follow product instructions and use qualified help for inaccessible piping, uncertain materials, damaged controls, electrical proximity, or work that alters the system.
What to observe now
Five details that make this plumbing question clearer
Keep the notes factual. A visible clue can direct an inspection without proving what is hidden.
01
Home control
Find and label the normal shutoff without forcing, turning, or exercising it.
02
Exposed piping
Note visible lines in exterior walls, garages, basements, crawlspaces, or utility rooms.
03
Outdoor connections
Review hose and exterior faucet preparation under current SPU guidance.
04
Shared building
Confirm who controls common water and how residents receive a shutdown notice.
05
Contact sheet
Update utility, property representative, insurer, and verified provider information.
Responsibility
Keep household, provider, and public decisions separate
HouseholdSafe observations, access, and authorization
ProviderInspection finding, proposal, work, and warranty
Public sourceUtility, permit, inspection, or credential record
Adjacent workElectrical, appliance, cleanup, drying, and finishes
Closeout record
Keep enough detail for the next household decision
Keep a dated preparation list, photos of safely visible areas, the location of controls, provider records, and a plan for contacting SPU when meter assistance is needed.